Twilio incident
SMS Delivery Delays and Failures between Twilio Numbers and Hi3G in Denmark
Twilio experienced a minor incident on May 19, 2026 affecting SMS, Europe, lasting 6h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 05:57 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 19, 2026, 06:57 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 19, 2026, 07:29 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 19, 2026, 08:37 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 19, 2026, 10:47 AM UTC
We have observed a recovery in SMS delivery between Twilio Phone Numbers and Hi3G network subscribers in Denmark and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 19, 2026, 12:50 PM UTC
The incident has been resolved and SMS delivery between Twilio and Hi3G network subscribers in Denmark is operating normally.