Twilio incident

Delay in Getting Twilio/flows Templates Approved on Whatsapp

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 18, 2026 affecting WhatsApp Messaging, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 06:42 PM UTC
Resolved
May 20, 2026, 11:15 PM UTC
Duration
2d 4h
Detected by Pingoru
May 18, 2026, 06:42 PM UTC

Affected components

WhatsApp Messaging

Update timeline

  1. identified May 18, 2026, 06:42 PM UTC

    Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 18, 2026, 07:41 PM UTC

    Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. identified May 18, 2026, 10:12 PM UTC

    Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. identified May 19, 2026, 01:54 AM UTC

    Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  5. identified May 20, 2026, 02:06 AM UTC

    Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  6. monitoring May 20, 2026, 09:28 PM UTC

    Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved May 20, 2026, 11:15 PM UTC

    Our engineers have monitored the fix and confirmed the issue with WhatsApp templates has been resolved. All services are now operating normally at this time.