Twilio incident
Delay in Getting Twilio/flows Templates Approved on Whatsapp
Twilio is currently experiencing a minor incident affecting Messaging Channels, which began 2d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 18, 2026, 06:42 PM UTC
Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 18, 2026, 07:41 PM UTC
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- identified May 18, 2026, 10:12 PM UTC
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
- identified May 19, 2026, 01:54 AM UTC
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
- identified May 20, 2026, 02:06 AM UTC
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.