Twilio experienced a minor incident on May 18, 2026 affecting Text-to-Speech US1, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 03:56 PM UTC
Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified May 18, 2026, 04:29 PM UTC
We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.
- monitoring May 18, 2026, 04:41 PM UTC
Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 18, 2026, 05:12 PM UTC
Text-to-speech, using Google Standard model has been resolved and is operating normally at this time.