Twilio experienced a minor incident on May 18, 2026 affecting Intelligent Alerts, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 02:08 PM UTC
We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide an update in 1 hour or as soon as more information becomes available.
- monitoring May 18, 2026, 02:22 PM UTC
Intelligent Alerts Currently Unavailable is now operating normally. Alerts were unavailable during the impact window but were replayed. Impact Window: 6:05 AM PT - 6:40 AM PT. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 18, 2026, 02:52 PM UTC
Intelligent Alerts unavailable for some customers has been resolved and is operating normally at this time.