Twilio incident

Voice Call Failures from Network Subscribers to a Subset of Twilio El Salvador Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 16, 2026 affecting Voice, Latin America, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 08:55 PM UTC
Resolved
May 17, 2026, 01:05 AM UTC
Duration
4h 9m
Detected by Pingoru
May 16, 2026, 08:55 PM UTC

Affected components

Voice, Latin America

Update timeline

  1. identified May 16, 2026, 08:55 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 16, 2026, 08:56 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 16, 2026, 09:56 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 16, 2026, 11:01 PM UTC

    We have observed a recovery in voice calls from network subscribers to Twilio El Salvador Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 17, 2026, 01:05 AM UTC

    The incident has been resolved and voice calls from network subscribers to a subset of Twilio El Salvador Phone Numbers are operating normally.