Twilio incident

Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 15, 2026 affecting Sender ID, lasting 18d 11h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 08:51 PM UTC
Resolved
Jun 03, 2026, 07:59 AM UTC
Duration
18d 11h
Detected by Pingoru
May 15, 2026, 08:51 PM UTC

Affected components

Sender ID

Update timeline

  1. identified May 15, 2026, 08:51 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 15, 2026, 09:51 PM UTC

    We are continuing to investigate an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. identified May 15, 2026, 11:45 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  4. identified May 16, 2026, 11:45 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  5. identified May 17, 2026, 11:09 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  6. identified May 18, 2026, 11:09 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  7. identified May 19, 2026, 10:47 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  8. identified May 20, 2026, 10:34 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  9. identified May 21, 2026, 10:32 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  10. identified May 22, 2026, 10:32 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  11. identified May 23, 2026, 10:26 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  12. identified May 24, 2026, 10:21 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  13. identified May 26, 2026, 10:18 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  14. identified May 27, 2026, 10:18 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  15. identified May 28, 2026, 10:17 PM UTC

    Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

  16. monitoring May 29, 2026, 12:01 PM UTC

    Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  17. monitoring May 30, 2026, 12:00 PM UTC

    Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  18. monitoring May 31, 2026, 12:00 PM UTC

    Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  19. monitoring Jun 01, 2026, 12:03 PM UTC

    Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  20. monitoring Jun 02, 2026, 12:00 PM UTC

    Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  21. resolved Jun 03, 2026, 07:59 AM UTC

    We are no longer experiencing issues with a subset of AU Sender ID registration submissions directly transitioning to REJECTED . This incident has been resolved.