Twilio incident

SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 14, 2026 affecting SMS, APAC, lasting 17h 30m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 03:10 PM UTC
Resolved
May 15, 2026, 08:40 AM UTC
Duration
17h 30m
Detected by Pingoru
May 14, 2026, 03:10 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating May 14, 2026, 03:10 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 14, 2026, 04:10 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 14, 2026, 06:11 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified May 14, 2026, 08:47 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified May 14, 2026, 09:49 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identified May 14, 2026, 11:55 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  7. identified May 15, 2026, 03:57 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  8. monitoring May 15, 2026, 07:15 AM UTC

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. resolved May 15, 2026, 08:40 AM UTC

    The incident has been resolved and SMS delivery from Twilio to affected networks in Brunei Darussalam is operating normally.