Twilio incident

Conversation Intelligence (Classic) is Unavailable in the new Console

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Intelligence US1, which began 1h ago. The vendor's full update timeline is below.

Started
May 14, 2026, 08:25 AM UTC
Resolved
Ongoing
Duration
● 1h 28m
Detected by Pingoru
May 14, 2026, 08:25 AM UTC

Affected components

Intelligence US1

Update timeline

  1. investigating May 14, 2026, 08:25 AM UTC

    Currently Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 14, 2026, 09:18 AM UTC

    We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.