Twilio incident

Conversation Intelligence (Classic) is Unavailable in the new Console

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 14, 2026 affecting Conversation Intelligence (classic), lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:25 AM UTC
Resolved
May 14, 2026, 11:52 AM UTC
Duration
3h 27m
Detected by Pingoru
May 14, 2026, 08:25 AM UTC

Affected components

Conversation Intelligence (classic)

Update timeline

  1. investigating May 14, 2026, 08:25 AM UTC

    Currently Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 14, 2026, 09:18 AM UTC

    We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring May 14, 2026, 11:17 AM UTC

    We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. monitoring May 14, 2026, 11:48 AM UTC

    We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

  5. resolved May 14, 2026, 11:52 AM UTC

    The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.