Twilio incident

Twilio Accounts May Not Be Able to Capture Speech Using <gather>

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 13, 2026 affecting TwiML US1 and TwiML AU1 and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 09:25 PM UTC
Resolved
May 13, 2026, 10:10 PM UTC
Duration
44m
Detected by Pingoru
May 13, 2026, 09:25 PM UTC

Affected components

TwiML US1TwiML AU1TwiML IE1

Update timeline

  1. investigating May 13, 2026, 09:25 PM UTC

    We are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. resolved May 13, 2026, 10:10 PM UTC

    We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational.