Twilio experienced a minor incident on May 13, 2026 affecting RCS Messaging, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 01:57 AM UTC
We are experiencing delays on RCA Whatsapp messages. Customer may encounter error 21611 during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
- investigating May 13, 2026, 02:02 AM UTC
We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating May 13, 2026, 02:55 AM UTC
We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved May 13, 2026, 03:36 AM UTC
The issue has been resolved and we are no longer experiencing delays on RCS and WhatsApp messages.