Twilio incident
Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working
Twilio experienced a minor incident on May 12, 2026 affecting Billing, lasting 12h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 05:09 PM UTC
Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating May 12, 2026, 05:29 PM UTC
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
- investigating May 12, 2026, 06:05 PM UTC
We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.
- identified May 12, 2026, 06:24 PM UTC
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
- monitoring May 12, 2026, 07:05 PM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 09:01 PM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 11:02 PM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 30 minutes or as soon as more information becomes available.
- monitoring May 13, 2026, 01:03 AM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 13, 2026, 04:54 AM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 13, 2026, 08:54 AM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 8 hours or as soon as more information becomes available.
- resolved May 13, 2026, 11:23 AM UTC
The issue affecting low balance notifications and the automatic balance recharge feature has been resolved and is operating normally at this time.