Twilio incident
Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working
Twilio is currently experiencing a minor incident affecting Billing, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 05:09 PM UTC
Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating May 12, 2026, 05:29 PM UTC
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
- investigating May 12, 2026, 06:05 PM UTC
We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.
- identified May 12, 2026, 06:24 PM UTC
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.