Twilio incident

Voice Call Failures from Peru to a Subset of Twilio Peru Phone Numbers

Twilio experienced a minor incident on May 12, 2026 affecting Voice, Latin America, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started: May 12, 2026, 12:49 PM UTC
Resolved: May 12, 2026, 02:33 PM UTC
Duration: 1h 43m
Detected by Pingoru: May 12, 2026, 12:49 PM UTC

Affected components

Voice, Latin America

Update timeline

investigating May 12, 2026, 12:49 PM UTC

Twilio customers may be experiencing voice call failures from network subscribers in Peru to a subset of Twilio Peru Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring May 12, 2026, 01:16 PM UTC

We have observed a recovery in voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
resolved May 12, 2026, 02:33 PM UTC

The incident has been resolved and voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers are operating normally.