Twilio incident

SMS Delivery Delays from Twilio to Tigo Honduras

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 19, 2026 affecting SMS, Latin America, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2026, 06:40 AM UTC
Resolved
Apr 20, 2026, 07:08 AM UTC
Duration
1d
Detected by Pingoru
Apr 19, 2026, 06:40 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Apr 19, 2026, 06:40 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Apr 19, 2026, 07:40 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Apr 19, 2026, 09:41 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Apr 19, 2026, 01:41 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Apr 19, 2026, 09:43 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Apr 19, 2026, 10:44 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Apr 20, 2026, 12:46 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring Apr 20, 2026, 04:48 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. monitoring Apr 20, 2026, 06:50 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  10. resolved Apr 20, 2026, 07:08 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.