Twilio incident

SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to U Mobile Malaysia

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS, APAC, which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 05:22 PM UTC
Resolved
Ongoing
Duration
● 1h 46m
Detected by Pingoru
May 11, 2026, 05:22 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating May 11, 2026, 05:22 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 11, 2026, 05:30 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 11, 2026, 06:30 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.