Twilio incident

Conversations Classic Customers Can Experience Issues With Delivery Receipts Functionality

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 11, 2026 affecting Conversations, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 03:17 PM UTC
Resolved
May 11, 2026, 04:26 PM UTC
Duration
1h 9m
Detected by Pingoru
May 11, 2026, 03:17 PM UTC

Affected components

Conversations

Update timeline

  1. identified May 11, 2026, 03:17 PM UTC

    Our engineers have identified the issue with Conversations Classic and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 11, 2026, 03:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 11, 2026, 03:54 PM UTC

    Conversations Classic is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved May 11, 2026, 04:26 PM UTC

    Issue with Conversations Classic has been resolved and delivery receipts functionality is operating normally at this time.