Twilio incident

SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States

Twilio experienced a minor incident on May 11, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 01:12 PM UTC
Resolved: May 11, 2026, 04:28 PM UTC
Duration: 3h 16m
Detected by Pingoru: May 11, 2026, 01:12 PM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America

Update timeline

investigating May 11, 2026, 01:12 PM UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring May 11, 2026, 02:08 PM UTC

We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring May 11, 2026, 04:10 PM UTC

We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
resolved May 11, 2026, 04:28 PM UTC

The incident has been resolved and SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States is operating normally.