Twilio incident

SMS Delivery Delays from Twilio to Digitel Venezuela

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 10, 2026 affecting SMS, Latin America, lasting 10h 49m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 02:50 PM UTC
Resolved
May 11, 2026, 01:39 AM UTC
Duration
10h 49m
Detected by Pingoru
May 10, 2026, 02:50 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 10, 2026, 02:50 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 10, 2026, 03:57 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 10, 2026, 06:03 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating May 10, 2026, 10:09 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring May 10, 2026, 10:46 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring May 11, 2026, 12:54 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved May 11, 2026, 01:39 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Digitel network subscribers in Venezuela is operating normally.