Twilio incident

SMS Delivery Delays from Twilio to Orange Cameroon

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 13, 2026 affecting SMS, Middle East & Africa, lasting 12h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 10:10 PM UTC
Resolved
Apr 14, 2026, 10:40 AM UTC
Duration
12h 29m
Detected by Pingoru
Apr 13, 2026, 10:10 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Apr 13, 2026, 10:10 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 13, 2026, 11:14 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Apr 13, 2026, 11:25 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Apr 14, 2026, 12:27 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Apr 14, 2026, 02:31 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Apr 14, 2026, 06:31 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. monitoring Apr 14, 2026, 07:00 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. monitoring Apr 14, 2026, 09:06 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  9. resolved Apr 14, 2026, 10:40 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.