Twilio incident

SMS Delivery Delays from Twilio to AT&T Mexico

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 14, 2026 affecting SMS, Latin America, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 08:19 AM UTC
Resolved
Apr 14, 2026, 02:22 PM UTC
Duration
6h 3m
Detected by Pingoru
Apr 14, 2026, 08:19 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Apr 14, 2026, 08:19 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 14, 2026, 08:33 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Apr 14, 2026, 08:46 AM UTC

    We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Apr 14, 2026, 10:42 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Apr 14, 2026, 12:14 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Apr 14, 2026, 01:38 PM UTC

    We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Apr 14, 2026, 02:22 PM UTC

    The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.