Twilio experienced a minor incident on May 8, 2026 affecting MMS and SMS and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 09:06 AM UTC
We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.
- investigating May 08, 2026, 10:03 AM UTC
We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.
- investigating May 08, 2026, 11:31 AM UTC
We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating May 08, 2026, 11:48 AM UTC
We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 08, 2026, 01:02 PM UTC
The issue impacting Messaging Logs has been resolved and is operating normally at this time.