Twilio incident

User Authentication Identity Gateway API High Latency in United States

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Lookup Identity Match and Legacy Identity MatchAndAttributes, which began 2h ago. The vendor's full update timeline is below.

Started
May 07, 2026, 07:03 PM UTC
Resolved
Ongoing
Duration
● 2h 8m
Detected by Pingoru
May 07, 2026, 07:03 PM UTC

Affected components

Lookup Identity MatchLegacy Identity MatchAndAttributes

Update timeline

  1. investigating May 07, 2026, 07:03 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 07, 2026, 07:08 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring May 07, 2026, 07:53 PM UTC

    We have observed a recovery in User Authentication Identity Gateway API high latency in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.