Twilio incident

SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina

Twilio experienced a minor incident on May 7, 2026 affecting SMS, Europe, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started: May 07, 2026, 05:51 PM UTC
Resolved: May 07, 2026, 09:15 PM UTC
Duration: 3h 24m
Detected by Pingoru: May 07, 2026, 05:51 PM UTC

Affected components

SMS, Europe

Update timeline

investigating May 07, 2026, 05:51 PM UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified May 07, 2026, 06:06 PM UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified May 07, 2026, 07:08 PM UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
resolved May 07, 2026, 09:15 PM UTC

We are updating the status of this incident to resolved and will continue to provide updates under the main incident: 'SMS Delivery Delays from Twilio to Multiple Networks in Europe'. https://status.twilio.com/incidents/shhrhbqxflt1