Twilio incident
User Authentication Identity Gateway API Failure Increase and High Latency for T-Mobile in United States
Twilio experienced a minor incident on May 7, 2026 affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 08:13 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 07, 2026, 09:18 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 07, 2026, 09:40 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States is operating normally.
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