Twilio incident
SMS Delivery Delays from Twilio to Virgin Mobile Colombia
Ongoing since 01:29 PM UTC, affecting SMS, Latin America.
Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 12, 2026, 01:29 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 12, 2026, 01:31 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Nov 12, 2026, 02:37 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services