Twilio incident

MMS Delivery Delays from a Subset of Twilio Phone Numbers to United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 20, 2026 affecting MMS Long Code, North America and MMS Long Code, North America and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 10:28 AM UTC
Resolved
Apr 20, 2026, 01:48 PM UTC
Duration
3h 20m
Detected by Pingoru
Apr 20, 2026, 10:28 AM UTC

Affected components

MMS Long Code, North AmericaMMS Long Code, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaMMS Toll-Free, North America

Update timeline

  1. investigating Apr 20, 2026, 10:28 AM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Apr 20, 2026, 11:21 AM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Phone Numbers to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Apr 20, 2026, 01:23 PM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Phone Numbers to the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  4. resolved Apr 20, 2026, 01:48 PM UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Phone Numbers to the United States is operating normally.