Twilio incident

SMS Delivery Delays from Twilio to Brisanet Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 7, 2026 affecting SMS, Latin America, lasting 4d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 02:02 PM UTC
Resolved
Oct 12, 2026, 09:53 AM UTC
Duration
4d 19h
Detected by Pingoru
Oct 07, 2026, 02:02 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Oct 07, 2026, 02:02 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 07, 2026, 02:07 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 07, 2026, 03:08 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Oct 07, 2026, 05:08 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Oct 07, 2026, 09:13 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Oct 08, 2026, 05:14 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. identified Oct 08, 2026, 09:15 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  8. identified Oct 09, 2026, 09:15 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  9. monitoring Oct 09, 2026, 09:43 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  10. identified Oct 09, 2026, 11:40 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  11. identified Oct 10, 2026, 03:10 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  12. identified Oct 10, 2026, 05:10 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  13. identified Oct 10, 2026, 07:53 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  14. identified Oct 10, 2026, 08:54 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  15. identified Oct 10, 2026, 11:01 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  16. identified Oct 10, 2026, 03:02 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  17. identified Oct 10, 2026, 11:02 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  18. identified Oct 11, 2026, 03:07 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  19. monitoring Oct 12, 2026, 06:45 AM UTC

    We have observed a recovery in SMS delivery receipt from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  20. monitoring Oct 12, 2026, 08:45 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  21. resolved Oct 12, 2026, 09:53 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally.