Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 30, 2026 affecting SMS, Latin America, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 07:10 AM UTC
Resolved
Sep 30, 2026, 10:49 AM UTC
Duration
3h 38m
Detected by Pingoru
Sep 30, 2026, 07:10 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 30, 2026, 07:10 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 30, 2026, 07:36 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 30, 2026, 08:37 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 30, 2026, 08:56 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 30, 2026, 10:49 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.