Twilio incident

SMS Delivery Delays from Twilio to Etisalat United Arab Emirates

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 25, 2026 affecting SMS, Middle East & Africa, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 03:27 PM UTC
Resolved
Sep 25, 2026, 10:28 PM UTC
Duration
7h
Detected by Pingoru
Sep 25, 2026, 03:27 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Sep 25, 2026, 03:27 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 25, 2026, 03:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 25, 2026, 04:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 25, 2026, 06:36 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 25, 2026, 07:59 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 25, 2026, 10:08 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Sep 25, 2026, 10:28 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates is operating normally.