Twilio incident

Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 24, 2026 affecting Origination US1 and Origination AU1 and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 05:19 PM UTC
Resolved
Sep 24, 2026, 06:02 PM UTC
Duration
43m
Detected by Pingoru
Sep 24, 2026, 05:19 PM UTC

Affected components

Origination US1Origination AU1Origination IE1Termination US1Termination AU1Termination IE1

Update timeline

  1. investigating Sep 24, 2026, 05:19 PM UTC

    Our monitoring systems have detected a potential issue with Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Sep 24, 2026, 05:36 PM UTC

    Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204, our engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.

  3. investigating Sep 24, 2026, 05:38 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 24, 2026, 05:56 PM UTC

    Transfer calls done via SIP REFER in Elastic SIP Trunking are no longer Failing With Error Code 32204, we'll monitor for 30 minutes and will share more info if it becomes available.

  5. resolved Sep 24, 2026, 06:02 PM UTC

    This incident has been resolved.