Twilio incident

SMS Delivery Failures from Twilio to Multiple Countries

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 23, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 9h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 10:58 AM UTC
Resolved
Sep 23, 2026, 08:10 PM UTC
Duration
9h 11m
Detected by Pingoru
Sep 23, 2026, 10:58 AM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS, Latin AmericaSMS, APACSMS, EuropeSMS, Middle East & Africa

Update timeline

  1. investigating Sep 23, 2026, 10:58 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 23, 2026, 11:14 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 23, 2026, 12:15 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 23, 2026, 02:15 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 23, 2026, 06:11 PM UTC

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Sep 23, 2026, 08:10 PM UTC

    The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.