Twilio incident

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 14, 2026 affecting Verify Silent Network Auth, lasting 12h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 01:58 PM UTC
Resolved
Sep 15, 2026, 02:43 AM UTC
Duration
12h 45m
Detected by Pingoru
Sep 14, 2026, 01:58 PM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Sep 14, 2026, 01:58 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 14, 2026, 03:00 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 14, 2026, 04:00 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 14, 2026, 06:01 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 14, 2026, 10:05 PM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 15, 2026, 12:05 AM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Sep 15, 2026, 02:43 AM UTC

    The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.