Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 3, 2026 affecting SMS Short Code, North America, lasting 6h 58m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2026, 01:37 PM UTC
Resolved
May 03, 2026, 08:36 PM UTC
Duration
6h 58m
Detected by Pingoru
May 03, 2026, 01:37 PM UTC

Affected components

SMS Short Code, North America

Update timeline

  1. investigating May 03, 2026, 01:37 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 03, 2026, 01:38 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 03, 2026, 02:43 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified May 03, 2026, 04:47 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring May 03, 2026, 06:53 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved May 03, 2026, 08:36 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.