Twilio incident

Retroactive Incident: Twilio Personalized Support Phone Line Affected

Notice Resolved View vendor source →

Twilio experienced a notice incident on September 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 06:20 PM UTC
Resolved
Sep 03, 2026, 06:20 PM UTC
Duration
—
Detected by Pingoru
Sep 03, 2026, 06:20 PM UTC

Update timeline

  1. resolved Sep 03, 2026, 06:20 PM UTC

    Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.