TurnPoint Software Outage History

TurnPoint Software is up right now

Pingoru has recorded 15 incidents for TurnPoint Software: 4 in the last 12 months and 0 in the last 90 days.

Source: status.turnpointcare.com.au

15incidents recorded
4last 12 months
0last 90 days
18 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking TurnPoint Software in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 2026269 of 744 (9%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 583 (0%)

Incidents, newest first

Major May 29, 2026 UTILS Outage 2d 17h TurnPoint Assist Version 1

Started May 29, 2026, 04:33 AM UTC· resolved May 31, 2026, 10:26 PM UTC

  1. identified May 29, 2026, 04:33 AM UTC

    We are currently investigating an issue with one of our hosting providers that has resulted in some V1 Application services being offline. Affected services include, but are not limited to, PDF and Excel downloads, NDIS Quotes, SSO login, and other V1 pages. This is caused by a supplier outage and we are working with them to restore services as quickly as possible.

  2. monitoring May 29, 2026, 07:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 29, 2026, 12:06 PM UTC

    We have been advised from our hosting supplier that whilst a fix has been implemented there still may be impacts to our UTILS server. We will continue to monitor over the weekend.

  4. resolved May 31, 2026, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026 TP2 Web issue 3h 11m TurnPoint Assist Version 2, TurnPoint API V2

Started May 04, 2026, 12:00 AM UTC· resolved May 04, 2026, 03:11 AM UTC

  1. investigating May 04, 2026, 12:00 AM UTC

    We are currently investigating this issue.

  2. identified May 04, 2026, 12:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 04, 2026, 12:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 04, 2026, 03:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026 Degraded Performance 56m TurnPoint Assist Version 1, TurnPoint Assist Version 2, TurnPoint API V2

Started Apr 16, 2026, 04:23 AM UTC· resolved Apr 16, 2026, 05:20 AM UTC

  1. investigating Apr 16, 2026, 04:23 AM UTC

    We are aware of an issue causing degraded performance across TurnPoint

  2. monitoring Apr 16, 2026, 04:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 16, 2026, 04:38 AM UTC

    We are continuing to monitor for any further issues.

  4. investigating Apr 16, 2026, 04:45 AM UTC

    We are currently investigating this issue.

  5. resolved Apr 16, 2026, 05:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 7, 2025 TurnPoint Assist API Outage 3h 19m TurnPoint API V2

Started Dec 07, 2025, 11:36 PM UTC· resolved Dec 08, 2025, 02:56 AM UTC

  1. investigating Dec 07, 2025, 11:36 PM UTC

    TurnPoint is aware of an outage in the TurnPoint Assist platform We are currently investigating the cause and will keep this page updated as more information becomes available.

  2. monitoring Dec 07, 2025, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 07, 2025, 11:48 PM UTC

    The issue is now resolved and we are continuing to monitor for any further issues.

  4. resolved Dec 08, 2025, 02:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2025 TurnPoint Degraded Performance 3h 12m TurnPoint Assist Version 1

Started May 15, 2025, 12:17 AM UTC· resolved May 15, 2025, 03:30 AM UTC

  1. investigating May 15, 2025, 12:17 AM UTC

    We are aware of issues associated with degraded performance and slow connection speeds

  2. monitoring May 15, 2025, 12:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2025, 03:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 20, 2024 Connection Issues 57m TurnPoint Assist Version 1

Started Dec 20, 2024, 05:22 AM UTC· resolved Dec 20, 2024, 06:19 AM UTC

  1. investigating Dec 20, 2024, 05:22 AM UTC

    TurnPoint is aware of an issue causing slow speeds and in some instances outages of the software. We are currently investigating the issue to determine the causes. Please come back to this page for more information.

  2. identified Dec 20, 2024, 05:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 20, 2024, 05:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2024, 06:19 AM UTC

    This incident has been resolved.

Read the full incident report →