TurnPoint Software incident

TurnPoint Assist API Outage

Critical Resolved View vendor source →

TurnPoint Software experienced a critical incident on December 7, 2025 affecting TurnPoint API V2, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2025, 11:36 PM UTC
Resolved
Dec 08, 2025, 02:56 AM UTC
Duration
3h 19m
Detected by Pingoru
Dec 07, 2025, 11:36 PM UTC

Affected components

TurnPoint API V2

Update timeline

  1. investigating Dec 07, 2025, 11:36 PM UTC

    TurnPoint is aware of an outage in the TurnPoint Assist platform We are currently investigating the cause and will keep this page updated as more information becomes available.

  2. monitoring Dec 07, 2025, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 07, 2025, 11:48 PM UTC

    The issue is now resolved and we are continuing to monitor for any further issues.

  4. resolved Dec 08, 2025, 02:56 AM UTC

    This incident has been resolved.