TurnPoint Software incident

Degraded Performance

Minor Resolved View vendor source →

TurnPoint Software experienced a minor incident on April 16, 2026 affecting TurnPoint Assist Version 1 and TurnPoint Assist Version 2 and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 04:23 AM UTC
Resolved
Apr 16, 2026, 05:20 AM UTC
Duration
56m
Detected by Pingoru
Apr 16, 2026, 04:23 AM UTC

Affected components

TurnPoint Assist Version 1TurnPoint Assist Version 2TurnPoint API V2

Update timeline

  1. investigating Apr 16, 2026, 04:23 AM UTC

    We are aware of an issue causing degraded performance across TurnPoint

  2. monitoring Apr 16, 2026, 04:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 16, 2026, 04:38 AM UTC

    We are continuing to monitor for any further issues.

  4. investigating Apr 16, 2026, 04:45 AM UTC

    We are currently investigating this issue.

  5. resolved Apr 16, 2026, 05:20 AM UTC

    This incident has been resolved.