TurnPoint Software experienced a major incident on May 29, 2026 affecting TurnPoint Assist Version 1, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 29, 2026, 04:33 AM UTC
We are currently investigating an issue with one of our hosting providers that has resulted in some V1 Application services being offline. Affected services include, but are not limited to, PDF and Excel downloads, NDIS Quotes, SSO login, and other V1 pages. This is caused by a supplier outage and we are working with them to restore services as quickly as possible.
- monitoring May 29, 2026, 07:24 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 29, 2026, 12:06 PM UTC
We have been advised from our hosting supplier that whilst a fix has been implemented there still may be impacts to our UTILS server. We will continue to monitor over the weekend.
- resolved May 31, 2026, 10:26 PM UTC
This incident has been resolved.