Turn.io Outage History

Turn.io is up right now

Turn.io had 7 outages in the last 2 years totaling 54h 25m of downtime — averaging 0.3 incidents per month.

There were 7 Turn.io outages since April 27, 2026 totaling 54h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.turn.io

Major June 12, 2026

Meta and WhatsApp are currently experiencing an outage on a global level

Detected by Pingoru
Jun 12, 2026, 02:20 PM UTC
Resolved
Jun 12, 2026, 05:31 PM UTC
Duration
3h 11m
Affected: Messaging & APIUI & HelpdeskWhatsApp Cloud API
Timeline · 3 updates
  1. identified Jun 12, 2026, 02:20 PM UTC

    We are continuing to work on a fix for this incident.

  2. monitoring Jun 12, 2026, 02:39 PM UTC

    Meta has informed that they are experiencing high service disruptions. We are actively monitoring the situation and will provide updates as soon as possible. > We are currently experiencing high disruptions impacting the WhatsApp Cloud API. Our engineering teams are investigating the issue. We will provide another update within the next hour or sooner if additional information becomes available. > >

  3. resolved Jun 12, 2026, 05:31 PM UTC

    Meta announced that the incident has been resolved. **Resolved** Jun 12 2026 2:10 PM GMT-3 We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused.

Read the full incident report →

Minor June 5, 2026

Slightly higher latency being observed in API endpoints

Detected by Pingoru
Jun 05, 2026, 06:30 AM UTC
Resolved
Jun 05, 2026, 09:20 AM UTC
Duration
2h 50m
Affected: Messaging & APIUI & Helpdesk
Timeline · 2 updates
  1. identified Jun 05, 2026, 06:30 AM UTC

    We are currently experiencing a slight delay in our API endpoints which might be affecting navigating the [Turn.io](http://Turn.io) interface and a slight delay in API endpoint responses. We have already tracked down the issues and are now working on addressing them.

  2. resolved Jun 05, 2026, 09:20 AM UTC

    This incident has been resolved. Latencies across the product are back to normal.

Read the full incident report →

Minor May 29, 2026

Turn.io platform is not responding

Detected by Pingoru
May 29, 2026, 02:28 PM UTC
Resolved
May 30, 2026, 06:30 PM UTC
Duration
1d 4h
Affected: Messaging & APIUI & Helpdesk
Timeline · 4 updates
  1. investigating May 29, 2026, 02:28 PM UTC

    [whatsapp.turn.io](http://whatsapp.turn.io) is not loading. We are currently investigating this incident. We apologise for the inconvenience.

  2. resolved May 29, 2026, 02:46 PM UTC

    This incident has been resolved. Thank you for your patience.

  3. monitoring May 29, 2026, 03:33 PM UTC

    We're seeing the underlying issue crop up again on occasion. We have identified it and are monitoring it. We'll update here once a permanent fix is released.

  4. resolved May 30, 2026, 06:30 PM UTC

    This incident has been resolved and all operations are now fully functional.

Read the full incident report →

Minor May 29, 2026

Messaging on Turn.io is experiencing issues

Detected by Pingoru
May 29, 2026, 06:30 AM UTC
Resolved
May 29, 2026, 08:31 AM UTC
Duration
2h 1m
Affected: Messaging & API
Timeline · 2 updates
  1. investigating May 29, 2026, 06:30 AM UTC

    We are currently investigating an issue with delayed messaging.

  2. resolved May 29, 2026, 08:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 25, 2026

Delays in Message Delivery

Detected by Pingoru
May 25, 2026, 08:15 PM UTC
Resolved
May 26, 2026, 11:01 AM UTC
Duration
14h 45m
Affected: Messaging & API
Timeline · 3 updates
  1. identified May 25, 2026, 08:15 PM UTC

    We are currently investigating delays in message delivery on [turn.io](http://Turn.io). Messages are being queued and will be delivered, but some may experience significant delay. Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information. We apologise for the inconvenience.

  2. monitoring May 25, 2026, 09:32 PM UTC

    We have applied a fix that has restored message processing. A backlog of delayed messages is currently being worked through, and customers running bulk send-outs may still experience some delay until the queue is fully cleared. We are monitoring closely and will post another update once everything is back to normal.

  3. resolved May 26, 2026, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026

Message Sending and Receiving is impacted on Meta

Detected by Pingoru
May 19, 2026, 04:30 AM UTC
Resolved
May 19, 2026, 07:30 AM UTC
Duration
2h 59m
Affected: Messaging & APIWhatsApp Cloud API
Timeline · 2 updates
  1. investigating May 19, 2026, 04:30 AM UTC

    Meta is currently experiencing high disruptions across webhook delivery and marketing API. This is affecting [Turn.io](http://Turn.io) where you might be seeing messages coming in with a delay or the bot taking longer to respond.

  2. resolved May 19, 2026, 07:30 AM UTC

    This incident has been resolved by Meta.

Read the full incident report →

Major April 27, 2026

Message Sending is Impacted

Detected by Pingoru
Apr 27, 2026, 02:33 PM UTC
Resolved
Apr 27, 2026, 03:08 PM UTC
Duration
35m
Affected: Messaging & API
Timeline · 3 updates
  1. identified Apr 27, 2026, 02:33 PM UTC

    We are continuing to work on a fix for this incident.

  2. identified Apr 27, 2026, 02:44 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Apr 27, 2026, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →