Turn.io incident

Delays in Message Delivery

Major Resolved

Turn.io experienced a major incident on May 25, 2026 affecting Messaging & API, lasting 14h 45m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 08:15 PM UTC
Resolved
May 26, 2026, 11:01 AM UTC
Duration
14h 45m
Detected by Pingoru
May 25, 2026, 08:15 PM UTC

Affected components

Messaging & API

Update timeline

  1. identified May 25, 2026, 08:15 PM UTC

    We are currently investigating delays in message delivery on [turn.io](http://Turn.io). Messages are being queued and will be delivered, but some may experience significant delay. Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information. We apologise for the inconvenience.

  2. monitoring May 25, 2026, 09:32 PM UTC

    We have applied a fix that has restored message processing. A backlog of delayed messages is currently being worked through, and customers running bulk send-outs may still experience some delay until the queue is fully cleared. We are monitoring closely and will post another update once everything is back to normal.

  3. resolved May 26, 2026, 11:01 AM UTC

    This incident has been resolved.