Turn.io incident

Turn.io platform is not responding

Minor Resolved

Turn.io experienced a minor incident on May 29, 2026 affecting Messaging & API and UI & Helpdesk, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 02:28 PM UTC
Resolved
May 30, 2026, 06:30 PM UTC
Duration
1d 4h
Detected by Pingoru
May 29, 2026, 02:28 PM UTC

Affected components

Messaging & APIUI & Helpdesk

Update timeline

  1. investigating May 29, 2026, 02:28 PM UTC

    [whatsapp.turn.io](http://whatsapp.turn.io) is not loading. We are currently investigating this incident. We apologise for the inconvenience.

  2. resolved May 29, 2026, 02:46 PM UTC

    This incident has been resolved. Thank you for your patience.

  3. monitoring May 29, 2026, 03:33 PM UTC

    We're seeing the underlying issue crop up again on occasion. We have identified it and are monitoring it. We'll update here once a permanent fix is released.

  4. resolved May 30, 2026, 06:30 PM UTC

    This incident has been resolved and all operations are now fully functional.