Tungsten Automation Americas incident
[Europe] Poland, Romania and Croatia e-Invoicing Service Degradation
Resolved after 3 days 22 hours, affecting eInvoice Network and eInvoice Connect, on September 11, 2026.
Our e-Invoicing services in Poland, Romania and Croatia have now returned to normal operation. Invoice clearance and document retrieval are functioning as expected, and the affected documents have been recovered and processed. Our teams will continue to monitor the services closely to ensure ongoing stability. We apologise for any inconvenience caused and thank you for your understanding throughout.
Affected components
Update timeline
- investigating Sep 11, 2026, 12:05 PM UTC
We are aware of an issue currently affecting our e-Invoicing services in Poland, Romania and Croatia. For Poland, customers may experience increased processing times for both invoice clearance submissions to KSeF and the retrieval of documents from KSeF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. For Romania, customers may experience increased processing times for both invoice clearance submissions to ANAF and the retrieval of documents from ANAF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. Croatian invoice processing is also affected, with a small batch of transactions waiting for processing. Our teams are actively investigating the root cause and working to mitigate the impact. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.
- monitoring Sep 14, 2026, 11:10 AM UTC
Work to restore our e-Invoicing services in Poland, Romania and Croatia continues. In Poland, the service has been restored and new documents are processing normally. We are continuing to work with our partner to clear the remaining backlog of documents delayed during the past few days. In Croatia, this issue is now resolved and invoice processing has returned to normal. In Romania, we continue to work with our partner to restore normal processing, and will share an update as soon as one is available. Thank you for your patience and understanding.
- resolved Sep 15, 2026, 10:41 AM UTC
Our e-Invoicing services in Poland, Romania and Croatia have now returned to normal operation. Invoice clearance and document retrieval are functioning as expected, and the affected documents have been recovered and processed. Our teams will continue to monitor the services closely to ensure ongoing stability. We apologise for any inconvenience caused and thank you for your understanding throughout.
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