Is Tungsten Automation Americas down?

Status: Investigating We are investigating reports of slow performance and delayed job processing affecting. Some users may experience slow response times, errors, or delays in job processing. The service remains available. We are working to identify the cause and will post an update as soon as we have more information. Affected components TotalAgility (Degraded performance)

Status: Resolved The issue affecting TotalAgility has been resolved. Performance has returned to normal and jobs are processing as expected. Jobs that were suspended during the incident are being reprocessed. If you still see suspended jobs, please contact Technical Support. Affected components TotalAgility (Operational)

Status: Investigating Printix is currently experiencing an outage. Users are unable to sign in, and printing, including print release, is not working. Our teams are actively investigating and working to restore service. We will provide further updates as soon as more information becomes available. Affected components Printix (Full outage)

Status: Resolved The service has been restored. Some workstations may take a little time to reconnect. Print jobs that are not held for secure release and were queued on a workstation while Printix was unavailable may print once the workstation reconnects. Affected components Printix (Operational)

Status: Investigating Printix is currently experiencing an outage. Users are unable to sign in, and printing, including print release, is not working. Our teams are actively investigating and working to restore service. We will provide further updates as soon as more information becomes available. Affected components Printix (Partial outage)

Status: Investigating Printix is experiencing a full outage. Users are unable to sign in, and printing, including print release, is not working. We continue to investigate the service failure, which is driven by connection issues with a service provider.  We are working to identify and fix the fault. The next update will be provided by 17:50 UTC. Affected components Printix (Full outage)

Status: Identified We have identified the cause as a connection issue with a service provider and are seeing signs of improvement. Our teams continue to work on restoring full service. Sign-in and printing may still be affected. The next update will be provided by 18:05 UTC. Affected components Printix (Full outage)

Status: Resolved The service has been restored. Some workstations may take a little time to reconnect. Print jobs that are not held for secure release and were queued on a workstation while Printix was unavailable may print once the workstation reconnects. Affected components Printix (Operational)

Status: Investigating We are aware of an issue currently affecting our e-Invoicing services in France.  For France, customers may experience longer processing times for both invoice clearance submissions and document retrieval. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. Our teams are actively investigating the root cause and working to mitigate the impact. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding. Affected components eInvoice Connect (Degraded performance) eInvoice Network (Degraded performance)

Status: Investigating We are continuing to investigate the issue affecting our e-Invoicing services in France. Processing has started to resume but is not yet back to normal. Some transactions may remain in intermediate statuses longer than usual. We will provide further updates as soon as more information becomes available. Affected components eInvoice Network (Degraded performance) eInvoice Connect (Degraded performance)

Status: Monitoring Processing of our e-Invoicing services in France has returned to normal levels, and we are monitoring closely. Transactions submitted during the disruption are being processed, and some may still take longer than usual to update. We will provide furthers updates once recovery is confirmed. Affected components eInvoice Connect (Degraded performance) eInvoice Network (Degraded performance)

Status: Resolved The issue affecting our e-Invoicing services in France has been resolved. Processing has been at normal levels since the morning of Oct 14, 2026 UTC. Transactions submitted during the disruption are being reconciled. If a transaction still shows an intermediate status, please contact Support. Affected components eInvoice Connect (Operational) eInvoice Network (Operational)

Status: Identified We are aware of an issue affecting signing in to Printix. We're working on a fix and will update you as soon as possible. Affected components Printix (Degraded performance)

Status: Monitoring A fix has been implemented and we are monitoring the system. Affected components Printix (Degraded performance)

Status: Resolved This incident has been resolved and normal service has been restored. Affected components Printix (Operational)