[Europe] Poland e-Invoicing service degradation

Update timeline

1. investigating Sep 22, 2026, 09:07 AM UTC

   We are aware of an issue currently affecting our e-Invoicing services in Poland. For Poland, customers may experience increased processing times for both invoice clearance submissions to KSeF and the retrieval of documents from KSeF. As a result, some transactions may remain in intermediate statuses longer than usual before being updated. Our teams are actively investigating the root cause and working to mitigate the impact. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.

2. monitoring Sep 23, 2026, 08:30 AM UTC

   We're seeing an improvement in the processing of e-Invoicing transactions for Poland. Previously delayed invoice clearance submissions and document retrievals are now going through, and transactions are moving out of intermediate statuses. We're continuing to monitor the situation closely and will share a further update as soon as we can confirm the issue is fully resolved.

3. resolved Sep 24, 2026, 08:07 AM UTC

   The issue affecting e-Invoicing services for Poland has been fully resolved. Invoice clearance submissions and document retrievals are processing normally, and any previously delayed transactions have now been retrieved. A Write-up will be published on this page in the coming days. Thank you for your patience while we worked to restore the service.