TSG Global Outage History
TSG Global is up right nowPingoru has recorded 26 incidents for TSG Global: 0 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Notice October 15, 2025 Inbound SMS Delivery Delays (HTTP Webhooks) 1h 13m Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS, Toll-Free Inbound/Outbound MMS
Started Oct 15, 2025, 07:10 PM UTC· resolved Oct 15, 2025, 08:24 PM UTC
- identified Oct 15, 2025, 07:10 PM UTC
Status: Identified - Fix in Progress Impact: Inbound SMS messages to HTTP webhooks may experience delays. SMPP customers are not affected. Affected Services: Long Code (10DLC) inbound HTTP webhooks Toll-Free inbound HTTP webhooks Short Code inbound HTTP webhooks Not Affected: SMPP customers (all message types) Outbound messaging (all types) Current Actions: Our engineering team has identified the issue and is implementing a fix. We will update this incident as soon as inbound HTTP webhook delivery is restored to normal.
- resolved Oct 15, 2025, 08:24 PM UTC
Our engineering team identified and resolved the issue. Inbound HTTP webhook delivery has been restored to normal operation.
Notice October 8, 2025 Messaging delivery delays and failures for some users 6h 8m SMPP, Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS and 1 more
Started Oct 08, 2025, 10:16 AM UTC· resolved Oct 08, 2025, 04:24 PM UTC
- investigating Oct 08, 2025, 10:16 AM UTC
We are currently investigating an outage impacting our messaging stack. The issue originated from an unexpected failure on one of our infrastructure nodes, which is affecting message processing and queueing. Our engineering team is actively restoring service and implementing additional stability measures to prevent recurrence. Updates will be posted here as they become available.
- identified Oct 08, 2025, 10:39 AM UTC
Our team identified that one of our backend nodes failed, affecting message queue handling. We are working at restoring functionality and will provide additional updates as they become available.
- monitoring Oct 08, 2025, 12:14 PM UTC
Most Services have been restored, and we are monitoring the environment to ensure full stability
- monitoring Oct 08, 2025, 02:45 PM UTC
All services are fully operational, we continue to monitor.
- resolved Oct 08, 2025, 04:24 PM UTC
This incident has been resolved. Messaging operations are functioning normally.
Minor July 16, 2025 Service Degredation - SMS, MMS 1h 51m Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS, Toll-Free Inbound/Outbound MMS
Started Jul 16, 2025, 02:02 PM UTC· resolved Jul 16, 2025, 03:53 PM UTC
- investigating Jul 16, 2025, 02:02 PM UTC
We are currently investigating an issue affecting SMS, MMS messaging. We will provide additional updates once we have more information. Thank you for your patience TSG Support
- monitoring Jul 16, 2025, 02:31 PM UTC
Service operation is back to optimal levels and messaging is processing as expected. We will continue to monitor for a little while but this incident can be considered resolved Thank you for your patience while we investigated this incident.
- resolved Jul 16, 2025, 03:53 PM UTC
Messaging continues to operate as expected. We are resolving this incident at this time. -David
Major July 10, 2025 Emergency Maintenance - Messaging/Portal Services 20h 10m TSG Global Main Website, LERG / CNAM / LRN, SMPP, Local Inbound/Outbound SMS and 5 more
Started Jul 10, 2025, 08:59 PM UTC· resolved Jul 11, 2025, 05:10 PM UTC
- investigating Jul 10, 2025, 08:59 PM UTC
We are attempting to correct ongoing issues related to our Kubernetes cluster and AWS configuration. There will be intermittent downtime as we perform emergency maintenance to restore cluster performance.
- monitoring Jul 10, 2025, 10:03 PM UTC
A fix has been implemented for the cluster and we are monitoring for ongoing performance issues. Some applications (such as the customer portal) will require additional diagnostics and monitoring.
- monitoring Jul 11, 2025, 02:28 PM UTC
A fix has been implemented for the cluster instability. We are now closely monitoring the environment to ensure ongoing performance and stability. Please note that some applications, such as the customer portal, may require additional diagnostics and could experience temporary slowness as we continue our work. We will provide another update once we have confirmed the fix is holding steady.
- resolved Jul 11, 2025, 05:10 PM UTC
We have successfully implemented additional corrections, and all systems are now operating at optimal levels. The previous issues have been resolved. Thank you for your patience during the emergency maintenance period.
Notice July 9, 2025 Emergency Maintenance - Messaging Services Degarade Performance 21h 16m LERG / CNAM / LRN, SMPP, Local Inbound/Outbound SMS, Customer Portal and 3 more
Started Jul 09, 2025, 04:03 PM UTC· resolved Jul 10, 2025, 01:19 PM UTC
- identified Jul 09, 2025, 04:03 PM UTC
We have identified an issue that is causing delays with all messaging. We are currently working on a resolution and will provide additional updates as the situation progresses. You may notice binds or connections reset as we work towards resolving this incident. Thank you for your partience TSG Global
- identified Jul 09, 2025, 04:34 PM UTC
Our investigation has identified a hardware-related issue as the source of the messaging delays. We are now in the process of migrating all affected services to a new, healthy cluster. We are beginning to see improvements in message processing as the migration progresses. We expect to have services fully restored shortly.
- monitoring Jul 09, 2025, 10:18 PM UTC
The full migration of all services to the new hardware is now complete. We are currently in a monitoring phase to ensure the system remains stable and that message processing has returned to normal for all users. We are seeing positive results and expect to declare a full resolution shortly.
- resolved Jul 10, 2025, 01:19 PM UTC
This incident has been resolved.
Minor January 28, 2025 Voice termination degraded service 1d Voice Termination
Started Jan 28, 2025, 08:48 PM UTC· resolved Jan 29, 2025, 09:07 PM UTC
- investigating Jan 28, 2025, 08:48 PM UTC
Currently, our voice stack is experiencing degraded performance with terminating calls. We are investigating this issue with our down stream provider and will provide updates as they are made available.
- investigating Jan 28, 2025, 09:25 PM UTC
Our team remains in contact with our downstream provider, who is actively investigating the root cause of the degraded performance affecting voice termination. We will share further updates as soon as additional details become available. Thank you for your patience.
- identified Jan 28, 2025, 09:33 PM UTC
Our downstream provider has identified the potential cause of the degraded performance with voice termination and is implementing corrective actions. We are monitoring the situation closely and will confirm once service is fully restored. Thank you for your continued patience.
- monitoring Jan 28, 2025, 10:31 PM UTC
The issue affecting our voice termination services has been has been fully restored. We are closely monitoring the system to ensure stability. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Jan 29, 2025, 09:07 PM UTC
The issue affecting our voice termination services has been fully resolved, and service remains stable. After 24 hours of monitoring, we have confirmed full functionality. We appreciate your patience and understanding during this time. Please reach out if you experience any further issues.