TSG Global incident
Messaging delivery delays and failures for some users
Resolved after 6 hours 8 minutes, affecting SMPP and Local Inbound/Outbound SMS and 1 more, on October 8, 2025.
All services are fully operational, we continue to monitor.
Affected components
Update timeline
- investigating Oct 08, 2025, 10:16 AM UTC
We are currently investigating an outage impacting our messaging stack. The issue originated from an unexpected failure on one of our infrastructure nodes, which is affecting message processing and queueing. Our engineering team is actively restoring service and implementing additional stability measures to prevent recurrence. Updates will be posted here as they become available.
- identified Oct 08, 2025, 10:39 AM UTC
Our team identified that one of our backend nodes failed, affecting message queue handling. We are working at restoring functionality and will provide additional updates as they become available.
- monitoring Oct 08, 2025, 12:14 PM UTC
Most Services have been restored, and we are monitoring the environment to ensure full stability
- monitoring Oct 08, 2025, 02:45 PM UTC
All services are fully operational, we continue to monitor.
- resolved Oct 08, 2025, 04:24 PM UTC
This incident has been resolved. Messaging operations are functioning normally.
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