Voice termination degraded service

Update timeline

1. investigating Jan 28, 2025, 08:48 PM UTC

   Currently, our voice stack is experiencing degraded performance with terminating calls. We are investigating this issue with our down stream provider and will provide updates as they are made available.

2. investigating Jan 28, 2025, 09:25 PM UTC

   Our team remains in contact with our downstream provider, who is actively investigating the root cause of the degraded performance affecting voice termination. We will share further updates as soon as additional details become available. Thank you for your patience.

3. identified Jan 28, 2025, 09:33 PM UTC

   Our downstream provider has identified the potential cause of the degraded performance with voice termination and is implementing corrective actions. We are monitoring the situation closely and will confirm once service is fully restored. Thank you for your continued patience.

4. monitoring Jan 28, 2025, 10:31 PM UTC

   The issue affecting our voice termination services has been has been fully restored. We are closely monitoring the system to ensure stability. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

5. resolved Jan 29, 2025, 09:07 PM UTC

   The issue affecting our voice termination services has been fully resolved, and service remains stable. After 24 hours of monitoring, we have confirmed full functionality. We appreciate your patience and understanding during this time. Please reach out if you experience any further issues.