TSG Global incident

Inbound SMS Delivery Delays (HTTP Webhooks)

Notice Resolved View vendor source →

TSG Global experienced a notice incident on October 15, 2025 affecting Local Inbound/Outbound SMS and Toll-Free Inbound/Outbound SMS and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 07:10 PM UTC
Resolved
Oct 15, 2025, 08:24 PM UTC
Duration
1h 13m
Detected by Pingoru
Oct 15, 2025, 07:10 PM UTC

Affected components

Local Inbound/Outbound SMSToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS

Update timeline

  1. identified Oct 15, 2025, 07:10 PM UTC

    Status: Identified - Fix in Progress Impact: Inbound SMS messages to HTTP webhooks may experience delays. SMPP customers are not affected. Affected Services: Long Code (10DLC) inbound HTTP webhooks Toll-Free inbound HTTP webhooks Short Code inbound HTTP webhooks Not Affected: SMPP customers (all message types) Outbound messaging (all types) Current Actions: Our engineering team has identified the issue and is implementing a fix. We will update this incident as soon as inbound HTTP webhook delivery is restored to normal.

  2. resolved Oct 15, 2025, 08:24 PM UTC

    Our engineering team identified and resolved the issue. Inbound HTTP webhook delivery has been restored to normal operation.