TSG Global incident

Emergency Maintenance - Messaging Services Degarade Performance

Notice Resolved View vendor source →

TSG Global experienced a notice incident on July 9, 2025 affecting LERG / CNAM / LRN and SMPP and 1 more component, lasting 21h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 04:03 PM UTC
Resolved
Jul 10, 2025, 01:19 PM UTC
Duration
21h 16m
Detected by Pingoru
Jul 09, 2025, 04:03 PM UTC

Affected components

LERG / CNAM / LRNSMPPLocal Inbound/Outbound SMSCustomer PortalToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS

Update timeline

  1. identified Jul 09, 2025, 04:03 PM UTC

    We have identified an issue that is causing delays with all messaging. We are currently working on a resolution and will provide additional updates as the situation progresses. You may notice binds or connections reset as we work towards resolving this incident. Thank you for your partience TSG Global

  2. identified Jul 09, 2025, 04:34 PM UTC

    Our investigation has identified a hardware-related issue as the source of the messaging delays. We are now in the process of migrating all affected services to a new, healthy cluster. We are beginning to see improvements in message processing as the migration progresses. We expect to have services fully restored shortly.

  3. monitoring Jul 09, 2025, 10:18 PM UTC

    The full migration of all services to the new hardware is now complete. We are currently in a monitoring phase to ensure the system remains stable and that message processing has returned to normal for all users. We are seeing positive results and expect to declare a full resolution shortly.

  4. resolved Jul 10, 2025, 01:19 PM UTC

    This incident has been resolved.