TSG Global incident

Emergency Maintenance - Messaging/Portal Services

Major Resolved View vendor source →

TSG Global experienced a major incident on July 10, 2025 affecting TSG Global Main Website and LERG / CNAM / LRN and 1 more component, lasting 20h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 08:59 PM UTC
Resolved
Jul 11, 2025, 05:10 PM UTC
Duration
20h 10m
Detected by Pingoru
Jul 10, 2025, 08:59 PM UTC

Affected components

TSG Global Main WebsiteLERG / CNAM / LRNSMPPLocal Inbound/Outbound SMSCustomer PortalToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMSUpstream Providers (DCAs, MNOs)

Update timeline

  1. investigating Jul 10, 2025, 08:59 PM UTC

    We are attempting to correct ongoing issues related to our Kubernetes cluster and AWS configuration. There will be intermittent downtime as we perform emergency maintenance to restore cluster performance.

  2. monitoring Jul 10, 2025, 10:03 PM UTC

    A fix has been implemented for the cluster and we are monitoring for ongoing performance issues. Some applications (such as the customer portal) will require additional diagnostics and monitoring.

  3. monitoring Jul 11, 2025, 02:28 PM UTC

    A fix has been implemented for the cluster instability. We are now closely monitoring the environment to ensure ongoing performance and stability. Please note that some applications, such as the customer portal, may require additional diagnostics and could experience temporary slowness as we continue our work. We will provide another update once we have confirmed the fix is holding steady.

  4. resolved Jul 11, 2025, 05:10 PM UTC

    We have successfully implemented additional corrections, and all systems are now operating at optimal levels. The previous issues have been resolved. Thank you for your patience during the emergency maintenance period.