TSG Global experienced a minor incident on July 16, 2025 affecting Local Inbound/Outbound SMS and Toll-Free Inbound/Outbound SMS and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Local Inbound/Outbound SMSToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS
Update timeline
- investigating Jul 16, 2025, 02:02 PM UTC
We are currently investigating an issue affecting SMS, MMS messaging. We will provide additional updates once we have more information. Thank you for your patience TSG Support
- monitoring Jul 16, 2025, 02:31 PM UTC
Service operation is back to optimal levels and messaging is processing as expected. We will continue to monitor for a little while but this incident can be considered resolved Thank you for your patience while we investigated this incident.
- resolved Jul 16, 2025, 03:53 PM UTC
Messaging continues to operate as expected. We are resolving this incident at this time. -David